We hope you love what you’ve purchased from us, but we do understand that shopping online sometimes results in a purchase that isn't quite what you expected. If you would like to return the product for a replacement, exchange or credit, please send it back to us within 14 days (you will need to pay the courier cost for this both ways - returning the product to us, and the courier costs for sending a replacement back to you. Even if your original purchase was eligible for free shipping, it is only free for the original purchase). Provided that the product/s are in their original condition, unused, unwashed, and undamaged, we will replace, exchange or apply a store credit.
Please note: the packaging must also be original, undamaged, unsoiled. We cannot accept unused goods in damaged packaging unless they are faulty.
We do not offer replacement, exchange or credit on sale items (unless faulty)
We do not refund due to a change of mind or incorrect sizing
Important note on shipping: if your original purchase was over the free shipping threshold, and you would like to exchange or have a store credit issued, your replacement product is not eligible for free shipping (the free shipping was for the original purchase). If your item was damaged, we will pay the shipping costs.
In store Purchases
Our exchange policy also applies to purchases made in store, via telephone and email.
Returning Products because you have changed your mind
Please note, any exchange, replacement or credit note because of a change of mind or incorrect sizing is at the discretion of the Belle La Vie team.
All requests must be made within 14 days of the original purchase. Products must be in their original condition, with ALL labels/tags still attached. Packaging must be undamaged and in original condition.
If accepted, you will be offered a credit note, replacement or exchange. We do not offer a refund on change of mind or incorrect sizing.
We do not offer replacements/exchanges or credits on sale products (unless faulty or damaged)
Exchange credit notes/vouchers are valid for 3 months and can only be used on full price products in store (exchange vouchers or credits are not valid for on sale products or promotions).
Damaged, faulty or incorrect items
Our Belle La Vie team take great care in wrapping and checking your purchases to ensure our high standards are being met. However, we know that sometimes things can go wrong. If you do receive a damaged or incorrect item, please contact us immediately.
Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.
We will ask you to send the package back to us (once assessed, we will refund the shipping costs to you) and assess the fault and either replace, repair or refund you. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.
Return costs are at the expense of the customer and shipping costs will not be refunded (except in the case of damaged or where we have made an error).
If your product breaks or deteriorates in an unreasonable time (taken into consideration the product and it's value) through reasonable use, we will liaise with our suppliers and assess. Please note: You need to advise us as soon as possible (directly in store or via email and photos).
Address for Returns:
Send the parcel to:
Belle La Vie Returns
14 Hardy Street
Waterloo, Lower Hutt 5011
Please provide a contact phone number or email address so we can contact you. Once we have received the item, we will advise you of the refund or exchange status.
Please ensure all items are packed securely. Belle La Vie is not responsible for the damage or loss of an item being returned.
In purchasing from Belle La Vie, you are agreeing to our returns and exchanges policy.